"Oppo" a Friend in an App

Project Overview

Oppo is an app that takes a space of a friend and colleague. The intent of Oppo is to be a tool to help children in foster care to self-report live data during their home visits with social workers in a secure and safe maner.

Group: Huda, Debbie, Siri, Javier, and Maricio.
My role in this project was a UX researcher and designer

In this project, my team and I created a playful animated friend in a private way while capturing and creating a historical data set over time for the social worker that helps them recognize patterns.

Oppo's Interactive Prototype

User Goals

Social workers
I want to get self-reported data from children in foster care and learn more about their home environment.

Children
I want to communicate with their case worker in a safe and private manner but in a fun and playful way at the same time

Case managers
My goal with the app is to access notes taken during a  case worker’s visit and get a  data visualization overview of each client.

Problem/Solution

  • Lack of gamification that would help keep clients engaged and present a friendly vibe.
  • There’s no clear language or structure to help social workers/ case workers gain direct input from children in foster care
  • The app doesn’t have accessibility features to accommodate children with disabilities.
  • By creating an interactive characters and avatar that would engage children during visits
  • Input close-ended questionnaire that offers social worker intimate view of the child’s life.
  • Implement various accessibility features to accommodate all children during home visit

Methods

Secondary Research
-to learn what appropriate language to use for a specific age group, what colors are engaging to children

Moderated Remote Interview 
- Different professionals that are familiar with the mission of the organization to receive insight on what include in the app from a design perspective and questionnaire.

Competitive analysis
- Learn how similar organizations process/collect their data.

Usability Test
- to see if children view the app as friendly and playful
- To gather feedback on how social workers use the app and if have any suggestions to approve it

Affinity diagramming
- to synthesize the data gathered and take the main point to implement in design practice

Recommendation (Create profile)

This is where OPPO’s meaning of friend really shines. 

They’ll be able to choose from animals and heroes as their avatar

Change the color palette of the character 

While cosmetics can be applied to the characters

Recommendation (Visit questionnaire)

Based on our interview with a professional:

we gathered a set of closed-ended questionnaire 

We added an accessibility feature to give the child audio
description
of questions as well as translation options have spoken by their chosen avatar 

Recommendation (Setting Menu)

Easy Access to resources in the app

introducing accessibility features to translate the language for multilingual children

Audio description bc not all kids are in the same reading level

Color display theme (dark mode, colorblind mode, various text sizes)

Challenge

Not having any guidelines besides the logo

Finding questions that are close-ended especially.

Lack of resources on how to structure the data visualization for social worker

Fully developed and functional games

Next Steps

Data Visualization

Created a graph chart that would help summarize the trend of responses based on the emotions and give social worker an overview data visual of how visits when with each child during visits

Reward and badges

Have badges and achievements available for the children when they play after questionnaire to keep them engaged and interested in the visits

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