NOM! is a food delivery app designed to cater to the needs of people with consistent food orders that want to have the same order or similar recommendations from the comfort of their couch.  This app accommodates elders who are struggling with technology but want to reminisce over their favorite cultural food, it’s easy and clear to navigate.
Project overview
UX| UI design and research

NOM!

phone description
Deliverables
Zoom, Figma, google docs
Tools
To utilize my resource,  I worked to interview different users to get accurate feedback on the user’s needs from the food app. Within two weeks, I worked solo to sketch the app layout, wireframe buildup, and create an interactive prototype.

My role

Goal of the User

As a user that is a homebody, I want a food app that would enable me to explore and purchase food from various local restaurants, so I can satisfy my cravings and support my community with the tap of my finger from the comfort of my home.

Research Process

Research Process: To understand the user goals, I conducted a research session using a Direct storytelling method with 2 users who frequently use different food delivery apps.
The methodology used in this research: Interviewed 2 users for 30 minutes each on zoom I created a list of questions about navigation, accessibility, and recommendation then I took down their notes using Figjam Later I analyzed their feedback and categorized them based on themes or pain points I should focus on using the affinity diagramming method.

Findings

After reviewing the users' feedback and experience, I summarized their needs and concerns into three categories that I can focus on when sketching and designing  a food delivery app that attains their needs
Their main concerns about the current app they use are:
- it doesn't have a feature where it customizes recommendations based on the previous order
- contacting the restaurant and the driver is hard to find on the app sometimes
- they wished there was a live tracking feed of where their order is.
To synthesize the gathered data from user interviews, I organized my user responses based on the different themes  I would focus on during my prototype.
To narrow down the main points from my research findings I create a user flow that shows step by step how the user would approach the app

User Flow

Wireframing

My screens contain:
- The main page with various food category
-The page also has previous orders and similar recommendations
-it also has a newly opened local restaurant
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Second page
- features the ordering option while displaying the restaurant information

Third page
-has a live tracking option for the order
also the driver's contact and info
sketch of early app development

Happy Path (Prototype)

First Frame: shows the main page and the variety of ethnic restaurants as well as similar restaurants
first app screen
Second Frame: shows the checkout page with a less cluttered and clear vision of the order. Also, there is an option of contacting the restaurant directly if there are specific orders needed to be added to the order
second app screen
Third Frame: shows the delivery page, where you able to live track the order, as well as contacting the driver through SMS or call option
third app screen
Prototype

Recommendation

-Have a page with a FAQ selection or a live chat page in case of issue occurs during the process
-A night mode for the app
-Cash or a different mode of payment
-Tips selection and customization page
-Rating and restaurant reviews banner
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